Table 7 Attendees reported satisfaction with overall service and with communication: comparison by centre

From: A randomised comparison of UK genetic risk counselling services for familial cancer: psychosocial outcomes

 

CentreA

Centre B

Centre C

Centre D

Centre E

All centres

Satisfaction item

% less than moderately satisfied

Plans for future screening

16

13

17

13

15

15

Risk management advice

17

3

26

7

30

17a

Wait for first appointment

11

6

22

22

29

18

Having cancer test/X-ray

12

25

41

13

3

16a

Info. on genetic test

13

13

41

15

23

20a

Lifestyle advice

23

14

39

9

41

27a

Availability of genetic test

22

30

39

18

42

30

Information re. prevention

20

22

40

17

45

30

Fallowfield Satisfaction Scale – Mean (SD) summary score

 1 month

62.1 (8.6)

64.2 (4.7)

57.8 (8.3)

63.4 (5.5)

59.5 (8.9)

61.3 (7.7)b

 12 months

62.2 (7.3)

63.1 (5.6)

58.7 (8.6)

59.2 (10.1)

59.9 (8.0)

62.1 (8.3)c

  1. aSignificant at 5%. None were significant at 1%.
  2. bSatisfaction with initial CGS consultation (N=176): P=0.02; Kruskal–Wallis test.
  3. cSatisfaction with initial/most recent CGS consultation (N=171; 138 had not returned to the CGS): P=0.08; Kruskal–Wallis test.
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