Table 2 Proportion of people indicating satisfaction with different aspects of care at baseline and follow-up, by group
From: Patient satisfaction with GP-led melanoma follow-up: a randomised controlled trial
Agree n (%) | Do not agree n (%) | Agree n (%) | Do not agree n (%) | ||||
|---|---|---|---|---|---|---|---|
Aspect of satisfaction | Group | Baseline | Baseline | P -value | Follow-up | Follow-up | P -value |
Service delivery | |||||||
It is easy to get through by phone if you need to | Intervention | 33 (70.2) | 14 (29.8) | 48 (98.0) | 1 (2.0) | ||
Control | 52 (73.2) | 19 (26.8) | 0.799 | 49 (71.0) | 20 (29.0) | <0.001 | |
The reception staff are helpful | Intervention | 47 (97.9) | 1 (2.1) | 48 (98.0) | 1 (2.0) | ||
Control | 71 (97.3) | 2 (2.7) | 0.955 | 62 (91.2) | 6 (8.8) | 0.112 | |
If I feel I need to I can usually see a doctor on the same day | Intervention | 17 (36.2) | 30 (63.8) | 40 (81.6) | 9 (18.4) | ||
Control | 22 (31.0) | 49 (69.0) | 0.512 | 26 (38.8) | 41 (61.2) | <0.001 | |
You are usually seen within 20 min of your appointment time | Intervention | 37 (75.5) | 12 (24.5) | 49 (100) | 0 (0) | ||
Control | 56 (75.7) | 18 (24.3) | 0.991 | 54 (78.3) | 15 (12.7) | <0.001 | |
The consultation | |||||||
There is not enough time to discuss your problems with the doctor | Intervention | 20 (41.7) | 28 (58.3) | 9 (18.4) | 40 (81.6) | ||
Control | 29 (40.8) | 42 (59.2) | 0.899 | 21 (30.9) | 47 (69.1) | 0.064 | |
You get good advice about how to keep yourself healthy | Intervention | 32 (68.1) | 15 (31.9) | 46 (93.9) | 3 (6.1) | ||
Control | 51 (70.8) | 21 (29.2) | 0.738 | 53 (77.9) | 15 (22.1) | 0.022 | |
It is sometimes difficult to discuss your concerns with the doctor | Intervention | 22 (45.8) | 26 (54.2) | 8 (16.3) | 41 (83.7) | ||
Control | 20 (28.2) | 51 (71.8) | 0.087 | 17 (25.4) | 50 (74.6) | 0.371 | |
The doctor explains clearly what is wrong | Intervention | 40 (87.0) | 6 (13.0) | 46 (95.8) | 2 (4.2) | ||
Control | 60 (84.5) | 11 (15.5) | 0.957 | 62 (91.2) | 6 (8.8) | 0.330 | |
The doctor examines you thoroughly when necessary | Intervention | 44 (89.8) | 5 (10.2) | 49 (100) | 0 (0) | ||
Control | 65 (90.3) | 7 (9.7) | 0.957 | 61 (91.0) | 6 (9.0) | <0.001 | |
Sometimes you feel the doctor should listen more to what you say | Intervention | 19 (39.6) | 29 (60.4) | 9 (18.8) | 39 (81.3) | ||
Control | 18 (25.7) | 52 (74.3) | 0.146 | 15 (22.7) | 51 (77.3) | 0.664 | |
The doctor should tell you more about your problem and treatment | Intervention | 27 (57.4) | 20 (38.5) | 13 (27.1) | 35 (72.9) | ||
Control | 38 (54.3) | 32 (45.7) | 0.649 | 20 (30.8) | 45 (69.2) | 0.338 | |
The doctor encourages you to talk about your problem and treatment | Intervention | 31 (66.0) | 16 (34.0) | 45 (91.8) | 4 (8.2) | ||
Control | 58 (81.7) | 13 (18.3) | 0.039 | 52 (78.8) | 14 (21.2) | 0.108 | |
The doctor always prescribes medicine if you need it | Intervention | 15 (30) | 35 (70) | 38 (77.6) | 11 (22.4) | ||
Control | 17 (24.6) | 52 (75.3) | 0.501 | 19 (28.8) | 47 (71.2) | <0.001 | |
Continuity of care | |||||||
You see a doctor who knows you well | Intervention | 19 (38.8) | 30 (61.2) | 45 (91.8) | 4 (8.2) | ||
Control | 30 (41.1) | 43 (58.9) | 0.784 | 33 (48.5) | 35 (51.5) | <0.001 | |
If you need to see a doctor, you have to wait too long for the doctor you want | Intervention | 11 (22.4) | 38 (77.6) | 14 (28.6) | 35 (71.4) | ||
Control | 15 (21.7) | 54 (78.3) | 0.884 | 15 (22.4) | 52 (77.6) | ||
Baseline | Intervention | ||||||
Satisfaction summary score a | Intervention | 32.6 (30.4–34.8) | 26.4 (24.9–27.9) | ||||
Control | 32.5 (30.7–34.2) | 0.912 | 33.5 (32.5–34.4) | <0.001 | |||
