Table 3 Number of people indicating satisfaction with different aspects of care before and after the intervention
From: Patient satisfaction with GP-led melanoma follow-up: a randomised controlled trial
Intervention | Control | ||||||
|---|---|---|---|---|---|---|---|
Follow-up | Follow-up | ||||||
Aspect of satisfaction | Baseline | Agree n | Do not agree n | P -value | Agree n | Do not agree n | P -value |
Service delivery | |||||||
It is easy to get through by phone if you need to | Agree | 30 | 1 | 38 | 6 | ||
Disagree | 14 | 0 | 0.022 | 8 | 10 | 0.231 | |
The reception staff are helpful | Agree | 44 | 1 | 58 | 3 | ||
Disagree | 1 | 0 | 0.654 | 1 | 1 | 0.516 | |
If I feel I need to I can usually see a doctor on the same day | Agree | 14 | 3 | 16 | 4 | ||
Disagree | 22 | 6 | 0.003 | 9 | 31 | 0.230 | |
You are usually seen within 20 min of your appointment time | Agree | 36 | 0 | 45 | 4 | ||
Disagree | 11 | 0 | 0.017 | 8 | 8 | 0.298 | |
The consultation | |||||||
There is not enough time to discuss your problems with the doctor | Agree | 5 | 13 | 13 | 11 | ||
Disagree | 3 | 25 | 0.014 | 6 | 31 | 0.321 | |
You get good advice about how to keep yourself healthy | Agree | 31 | 0 | 40 | 6 | ||
Disagree | 12 | 2 | 0.005 | 11 | 6 | 0.640 | |
It is sometimes difficult to discuss your concerns with the doctor | Agree | 4 | 16 | 8 | 6 | ||
Disagree | 3 | 23 | 0.011 | 7 | 41 | 0.921 | |
The doctor explains clearly what is wrong | Agree | 37 | 0 | 51 | 2 | ||
Disagree | 5 | 1 | 0.056 | 7 | 2 | 0.046 | |
The doctor examines you thoroughly when necessary | Agree | 43 | 0 | 54 | 2 | ||
Disagree | 4 | 0 | 0.162 | 4 | 2 | 0.310 | |
Sometimes you feel the doctor should listen more to what you say | Agree | 4 | 14 | 6 | 7 | ||
Disagree | 4 | 23 | 0.019 | 7 | 40 | 0.922 | |
The doctor should tell you more about your problem and treatment | Agree | 11 | 14 | 14 | 14 | ||
Disagree | 1 | 18 | 0.008 | 2 | 29 | 0.012 | |
The doctor encourages you to talk about your problem and treatment | Agree | 29 | 0 | 46 | 5 | ||
Disagree | 13 | 3 | 0.014 | 3 | 7 | 0.313 | |
The doctor always prescribes medicine if you need it | Agree | 13 | 2 | 11 | 4 | ||
Disagree | 24 | 9 | 0.001 | 6 | 38 | 0.311 | |
Continuity of care | |||||||
You see a doctor who knows you well | Agree | 18 | 0 | 21 | 3 | ||
Disagree | 25 | 4 | <0.001 | 11 | 29 | 0.074 | |
If you need to see a doctor, you have to wait too long for the doctor you want | Agree | 5 | 5 | 7 | 5 | ||
Disagree | 8 | 29 | 0.510 | 7 | 41 | 0.723 | |
