Table 4 Chances of agreeing at follow-up with various statements of satisfaction with aspects of care of follow-up in the intervention group, compared with the control group (expressed as odds ratio (95% confidence interval (CI)
From: Patient satisfaction with GP-led melanoma follow-up: a randomised controlled trial
Aspect of patient satisfaction | Unadjusted odds ratio (95% CI) | Adjusted odds ratio a (95%CI) |
|---|---|---|
Service delivery | ||
It is easy to get through by phone if you need to | 18.0 (2.5–128.6) | 26.3 (4.8–143.2) |
The reception staff are helpful | 5.1 (0.7–38.5) | 5.4 (1.0–28.5) |
If I feel I need to I can usually see a doctor on the same day | 6.7 (2.6–17.1) | 7.6 (2.1–26.9) |
You are usually seen within 20 min of your appointment time | NA | NA |
The consultation | ||
There is not enough time to discuss your problems with the doctor | 0.5 (0.2–1.0) | 0.4 (0.2–0.8) |
You get good advice about how to keep yourself healthy | 4.3 (1.2–14.9) | 8.1 (1.2–53.9) |
It is sometimes difficult to discuss your concerns with the doctor | 0.6 (0.2–2.0) | 0.3 (0.1–1.1) |
The doctor explains clearly what is wrong | 2.3 (0.4–11.5) | 25.8 (2.0–332.6) |
The doctor examines you thoroughly when necessary | NA | NA |
Sometimes you feel the doctor should listen more to what you say | 0.9 (0.4–1.7) | 1.3 (0.6–2.9) |
The doctor should tell you more about your problem and treatment | 0.8 (0.6–1.3) | 0.7 (0.3–1.4) |
The doctor encourages you to talk about your problem and treatment | 2.9 (0.8–10.9) | 88.7 (7.2–1087.1) |
The doctor always prescribes medicine if you need it | 8.7 (3.4–22.5) | 23.8 (6.0–95.1) |
Continuity of care | ||
You see a doctor who knows you well | 12.5 (4.6–33.8) | 30.2 (8.5–107.8) |
If you need to see a doctor, you have to wait too long for the doctor you want | 1.4 (0.6–2.9) | 0.8 (0.3–1.8) |
