1135 Parent Satisfaction Survey in Paediatric Intensive Care Unit: Current Perspective of Parental Expectations

Abstract

Background: In PICU, most children are unable to express their needs and to reflect on care received. The parental satisfaction is essential to assess quality of services and is an important outcome issue. The satisfaction surveys need to have a clear link to action and be tested for their reliability and validity.

This survey was aimed to develop and implement an easy to use parent satisfaction survey specifically for PICU that could be administered before discharge.

Methods:

• • A parental satisfaction survey was designed including 53 items that were identified from literature review and discussion with consultants.—

• • The Likert scale was used to record responses.—

• • This was an anonymous postal survey sent after the discharge to the parents of children admitted in PICU (Newcastle General Hospital, Newcastle UK) from Jan- Jun 09.

Results:

• • 110 surveys were sent out in total and 40 (37%) were received back.·

• • More than 75% of parents either strongly agreed/agreed that they were satisfied with the quality of the service they received except in the areas related to accommodation and siblings where the satisfaction was about 40-50%.• • Pain assessment by medical staff, stricter infection control policies, better discharge planning and communication regarding the planned procedures were the major areas of concerns from the parents.

Conclusion: The audits should be performed to assess the pain management (assessment, analgesia) and consenting issues in PICU. A survey should be designed with the involvement of parents that could be completed just after discharge.

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