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Taking a non-confrontational approach

BDJ In Practice volume 35, page 27 (2022)Cite this article

Dr Lynn Stephens, dento-legal adviser with BDA Indemnity, takes a philosophical view of the different views expressed by patients and settles for a non-confrontational approach whilst COVID-19 is still a concern

During my twenty-odd year career in general dental practice there were occasional days, often a Friday for some reason, when I went home after work wondering 'is it me?' Almost all the patients whom I had seen that day appeared to me, to be unusual, somewhat strange, or even completely off the wall. How was it that the receptionist managed to book them all in on the same day? Was she trying to tell me something? I started to wonder if the opposite was true; they were all 'normal' and I was the exception?

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  1. BDA Indemnity, British Dental Association, London, UK

    Lynn Stephens

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  1. Lynn Stephens
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Correspondence to Lynn Stephens.

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Stephens, L. Taking a non-confrontational approach. BDJ In Pract 35, 27 (2022). https://doi.org/10.1038/s41404-021-0995-x

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