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Patients as consumers: Good treatment planning using the whole dental team can reduce the likelihood of a complaint

BDJ In Practice volume 36, pages 26–28 (2023)Cite this article

Patients in the private sphere are increasingly viewing themselves as consumers and this important shift in dynamic presents potential issues - but also opportunities - for dental practitioners.

For this changing landscape communication is the key, as is managing patient expectations. It is vitally important from the very first contact patients have with the practice and can be helped by clear information available on the practice website.

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  1. Dental Complaints Service, London, United Kingdom

    Michelle Williams

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  1. Michelle Williams
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Correspondence to Michelle Williams.

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Williams, M. Patients as consumers: Good treatment planning using the whole dental team can reduce the likelihood of a complaint. BDJ In Pract 36, 26–28 (2023). https://doi.org/10.1038/s41404-023-2075-x

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  • DOI: https://doi.org/10.1038/s41404-023-2075-x

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