Effective communication is often cited as a cornerstone of good leadership. However, mastering this skill is easier said than done. In this article, I'll aim to explain the importance of transparency, listening, and effective feedback in leadership communication. Drawing on the latest thinking in the field, as well as real-world examples, I'll offer practical tips and techniques to enhance your communication skills.
Transparency in communication can have a profound impact on an organisation. A case in point is a charity I led for a number of years. In 2014 they faced financial difficulties after losing a significant grant. The charity also suffered a much smaller (less than 10% of the grant) fraud incident. The leadership took the bold step of being open about both issues, despite the risk to their reputation. The result? Supporters appreciated the honesty and contributed generously to an appeal, helping the charity raise the required funds in record time.
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