Table 1 Logged calls to Sussex dental helpline and call outcomes October to December 2023
Dental helpdesk - Sussex data | Oct 2023 | Nov 2023 | Dec 2023 |
|---|---|---|---|
Total helpdesk calls | 762 | 727 | 704 |
Call outcomes: | |||
Appointment booked | 92 | 81 | 54 |
Does not meet criteria i.e. urgent treatment not required | 12 | 10 | 18 |
Enquiry | 114 | 133 | 119 |
Referred to own GDP | 45 | 41 | 48 |
Referred to A&E | 1 | 0 | 1 |
Referred to out-of-hours dental service - usually advised if all triage slots used | 195 | 158 | 183 |
Given GDP triage info | 239 | 238 | 252 |
Requires GDP | 37 | 34 | 17 |
Misc. - not relevant to helpdesk | 27 | 32 | 12 |
