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Out of hours enquiries - what do you do?

BDJ In Practice volume 37, page 437 (2024)Cite this article

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By the time you have got to the end of a busy day running, managing or working in a dental practice, when the clock strikes 5.30 (or so), many practices hit the snooze button on customer service. Indeed, do not get me started on the large number of dental practices that put the answerphone on at lunchtime - grrrr! (Don't you want new patients?)

Unfortunately for you, patients don't always follow that same schedule. Enter chatbots, a friendly, tireless AI driven digital assistant ready to lend a helping hand, even when the rest of your team is enjoying a well-deserved evening on the sofa. But what exactly makes chatbots the unsung heroes of out-of-hours responses?

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  1. Corona Marketing Limited, Monmouth, United Kingdom

    Faye Mear

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  1. Faye Mear
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Correspondence to Faye Mear.

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Mear, F. Out of hours enquiries - what do you do?. BDJ In Pract 37, 437 (2024). https://doi.org/10.1038/s41404-024-2916-2

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