Managing abusive patients in a practice is a common problem which seems to have increased in recent years. There are differences when managing NHS and private patients as well as across the nations but the commonality is that you and your staff should not be subjected to abuse.
It is important that the practice understand their own policy regarding abuse towards their team as well as what constitutes abuse. There is no absolute definition. If you display a poster like ours that sets out clearly to patients what constitutes abuse and harassment make sure you staff and practice personnel are aware and the policy is followed. Zero-tolerance means clamping down on inappropriate behaviour as it arises to stop it escalating whilst being sensitive to the issues behind it. Below are our top 4 tips to managing abusive behaviour.
This is a preview of subscription content, access via your institution
