Table 2 Percentage of recommended patients by word of mouth before and after the 7/12 patient touch point strategy
Word of mouth recommended patients | N | Mean (%) | Standard deviation (%) | Minimum (%) | Maximum (%) | Median (%) |
|---|---|---|---|---|---|---|
Pre-7/12 method | 10 | 22.55 | 25.71 | 0 | 69.57 | 15.00 |
Post-7/12 method | 10 | 46.67 | 20.18 | 20.00 | 78.90 | 48.24 |
