What I learned about the power of non-verbal communication in dentistry

Abstract

Effective communication is fundamental to dentistry, but verbal interaction is not always possible. Non-verbal communication through gestures, body language, tone and touch plays a central role in building rapport, reducing anxiety and ensuring safe treatment. This article explores the importance of non-verbal strategies through two elective experiences.

In Glasgow, I observed oral surgery consultations with patients who spoke little or no English, where clinicians relied on body language, visual aids and tone of voice to convey information and reassurance.

In Cambodia, I provided dental care for children who were deaf or blind, adapting communication through visual demonstrations, tactile cues and consistent tone.

These experiences reinforced that non-verbal communication is essential, adaptable, and vital to patient-centred care. By consciously developing these skills, clinicians can overcome barriers, foster trust and deliver effective treatment, even when words cannot be shared.