Table 4 Descriptive Data including Mean, Standard Deviation (SD), Confidence Interval for the State Empathy Scale items.
From: CHQ- SocioEmo: Identifying Social and Emotional Support Needs in Consumer-Health Questions
Mean | S.D. | 95% Confidence Interval | ||
|---|---|---|---|---|
Affective empathy | ||||
1. The asker’s emotions are genuine. | 4.00 | 0.00 | 4.00 | 4.00 |
2. I experienced the same emotions as the asker when reading this health-related question. | 2.89 | 0.60 | 3.35 | 2.426 |
3. I was in a similar emotional state as the seeker when reading this health-related question. | 2.00 | 1.32 | 3.01 | 0.98 |
4. I can feel the seeker’s emotions. | 3.33 | 0.87 | 3.99 | 2.66 |
Cognitive empathy | ||||
5. I can see the seeker’s point of view. | 3.78 | 0.44 | 4.11 | 3.43 |
6. I recognize the seeker’s situation. | 3.67 | 0.50 | 4.05 | 3.28 |
7. I can understand what the seeker was going through in this health-related question. | 3.56 | 0.73 | 4.11 | 2.99 |
8. The seeker’s reactions to the symptoms are understandable. | 3.56 | 1.01 | 4.11 | 2.99 |
Associative empathy | ||||
9. When reading the health-related question, I was fully absorbed. | 3.11 | 0.78 | 3.71 | 2.51 |
10. I can relate to what the seeker was going through in the health-related question. | 3.33 | 0.87 | 3.99 | 2.66 |
11. I can identify with the situation described in the health-related question. | 3.44 | 0.73 | 4.00 | 2.88 |
12. I can identify with the seeker in the question. | 3.00 | 0.71 | 3.54 | 2.45 |
