Table 2 Themes influencing the use of the online long COVID-19 supported self-management platform and its components classified by Meta-UTAUT attributes.

From: Understanding intentions to use a multi-component supported self-management platform for long COVID-19: a mixed-methods evaluation in Hong Kong

Meta-UTAUT attributes

Themes identified from interviews (themes)

Strength and valence ratings*

Performance expectancy

Provision of emotional support

+ 2

Enhancing understanding of Long COVID-19

+ 1

Availability of additional resources for symptom management

+ 2

Support in improving overall health conditions

+ 2

Capability to self-assess symptoms

+ 1

Ability to ask questions via the CRM-based messaging system

+ 2

Effort expectancy

Complexity of content

–1

Difficulty in learning from the app/website

–1

Ease of app and website navigation

–2

Ease of using the CRM-based messaging system

+ 2

Social influence

Recommendations from friends and family

+ 1

Facilitating condition

Assistance from staff when using the platform

+ 1

Built-in user guidance and reminder

+ 2

Information security

Confidence in institutional trust

+ 2

Concern about potential scams

–1

Perceived enjoyment

Engagement through interactions on the CRM-based messaging system

+ 2

Interest level in the video content

+ 1

  1. CRM Customer relationship management, Meta-UTAUT Meta-analysis-based modified Unified Theory of Acceptance and Use of Technology.
  2. *Strength refers to the degree of emphasis by the participants on the theme, and valence refers to its positive or negative influence. The ratings ranged from − 2 to + 2, where − 2 refers to a strong negative influence on the use of the online Long COVID-19 supported self-management platform and + 2 a strong positive influence.
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