Table 4 Participants’ agreement on Meta-UTAUT items and attributes for the online long COVID-19 supported self-management platform and its components.
Meta-UTAUT attributes/items | Item level | Attribute level | ||
|---|---|---|---|---|
Agree or strongly agree (N = 326) | Median (IQR) | Agree or strongly agree (N = 326) | Median (IQR) | |
Platform | ||||
Performance expectancy | 275 (84.4%) | 15 (3) | ||
Before joining, I expected this platform would be useful to my recovery | 228 (69.9%) | 4 (1) | ||
Before joining, I expected this platform would refer me to relevant healthcare professionals for consultations and treatments | 182 (55.8%) | 4 (1) | ||
This platform helps alleviate my symptoms | 226 (69.3%) | 4 (1) | ||
I will have a higher chance of recovering from Long COVID-19 if I continue to use this platform | 225 (69.0%) | 4 (1) | ||
Effort expectancy | 273 (83.7%) | 8 (1) | ||
Before joining, I expected the content on this platform would be understandable | 259 (79.4%) | 4 (0) | ||
Before joining, I expected the tasks on this platform would be easy to follow | 236 (72.4%) | 4 (1) | ||
Social influence | 289 (88.7%) | 8 (1) | ||
My family or friends think that I should use this platform | 190 (58.3%) | 4 (1) | ||
CUHK or HKJC has made me think that this platform is reliable | 293 (89.9%) | 4 (1) | ||
Website | ||||
Perceived information insecurity | 294 (90.2%) | 12 (2) | ||
I would only find Long COVID-19 or other health information on websites that I feel are safe | 271 (83.1%) | 4 (0) | ||
Generally speaking, the security level of those websites is enough for me to feel confident about finding Long COVID-19 or other health information on them | 259 (79.4%) | 4 (0) | ||
If I go to websites that are legitimate, I will receive accurate Long COVID-19 or other health information | 269 (82.5%) | 4 (0) | ||
Performance expectancy | 277 (85.0%) | 12 (2) | ||
Before using, I expected this website would be useful to my recovery | 261 (80.1%) | 4 (0) | ||
Using this website helps alleviate my symptoms | 226 (69.3%) | 4 (1) | ||
I will have a higher chance of recovering from Long COVID-19 if I continue to use this website | 234 (71.8%) | 4 (1) | ||
Effort expectancy | 278 (85.3%) | 8 (1) | ||
Before using, I expected this website would have clear and understandable instructions | 255 (78.2%) | 4 (0) | ||
Learning to use this website is easy for me | 238 (73.0%) | 4 (1) | ||
Facilitating conditions | 265 (81.3%) | 12 (2) | ||
I have the knowledge necessary to use this website | 232 (71.2%) | 4 (1) | ||
This website is similar to other websites that I usually visit | 219 (67.2%) | 4 (1) | ||
Someone is available for assistance when I encounter difficulties when visiting this website | 201 (61.7%) | 4 (1) | ||
Perceived enjoyment | 245 (75.2%) | 8 (1) | ||
It is fun to receive Long COVID-19 self-management information from this website | 201 (61.7%) | 4 (1) | ||
I enjoy receiving Long COVID-19 self-management information from this website | 234 (71.8%) | 4 (1) | ||
Smartphone app | ||||
Perceived information insecurity | 281 (86.2%) | 12 (1) | ||
I would only receive Long COVID-19 or other health information from smartphone apps that I feel are safe | 260 (79.8%) | 4 (0) | ||
Generally speaking, the security level of those smartphone apps is enough for me to feel confident about receiving Long COVID-19 or other health information from them | 241 (73.9%) | 4 (1) | ||
If I use to smartphone apps that are legitimate, I will receive accurate Long COVID-19 or other health information | 255 (78.2%) | 4 (0) | ||
Performance expectancy | 266 (81.6%) | 12 (2) | ||
Before using, I expected this app would be useful to my recovery | 246 (75.5%) | 4 (0) | ||
Using this app helps alleviate my symptoms | 222 (68.1%) | 4 (1) | ||
I will have a higher chance of recovering from Long COVID-19 if I continue to use this app | 214 (65.6%) | 4 (1) | ||
Effort expectancy | 269 (82.5%) | 8 (1) | ||
Before using, I expected this app would have clear and understandable instructions | 244 (74.8%) | 4 (0.75) | ||
Learning to use this app is easy for me | 234 (71.8%) | 4 (1) | ||
Facilitating conditions | 262 (80.4%) | 12 (2) | ||
I have the knowledge necessary to use this app | 235 (72.1%) | 4 (1) | ||
This app is similar to other smartphone apps that I usually use | 227 (69.6%) | 4 (1) | ||
Someone is available for assistance when I encounter difficulties when using this app | 197 (60.4%) | 4 (1) | ||
Perceived enjoyment | 240 (73.6%) | 8 (2) | ||
It is fun to receive Long COVID-19 self-management information from this app | 189 (58.0%) | 4 (1) | ||
I enjoy receiving Long COVID-19 self-management information from this app | 230 (70.6%) | 4 (1) | ||
CRM-based messaging system | ||||
Perceived information insecurity | 289 (88.7%) | 12 (2) | ||
I would only receive Long COVID-19 or other health information sent from organisations that I feel are reliable | 268 (82.2%) | 4 (1) | ||
Generally speaking, I feel confident about receiving Long COVID-19 or other health information from CRM-based messaging system | 231 (70.9%) | 4 (1) | ||
From legitimate organisations, I will receive accurate Long COVID-19 or other health information via CRM-based messaging system | 255 (78.2%) | 4 (0) | ||
Performance expectancy | 271 (83.1%) | 12 (2) | ||
Before using, I expected this CRM-based messaging system would be useful to my recovery | 250 (76.7%) | 4 (0) | ||
Using this CRM-based messaging system helps alleviate my symptoms | 223 (68.4%) | 4 (1) | ||
I will have a higher chance of recovering from Long COVID-19 if I continue to use this CRM-based messaging system | 229 (70.2%) | 4 (1) | ||
Effort expectancy | 272 (83.4%) | 8 (2) | ||
Before using, I expected this CRM-based messaging system would have clear and understandable instructions | 252 (77.3%) | 4 (0) | ||
Learning to use this CRM-based messaging system is easy for me | 251 (77.0%) | 4 (0) | ||
Facilitating conditions | 274 (84.0%) | 12 (2) | ||
I have the knowledge necessary to use this CRM-based messaging system | 259 (79.4%) | 4 (0) | ||
Using this CRM-based messaging system is similar to chatting with friends and family via WhatsApp | 253 (77.6%) | 4 (0) | ||
Someone is available for assistance when I encounter difficulties when using this CRM-based messaging system | 219 (67.2%) | 4 (1) | ||
Perceived enjoyment | 248 (76.1%) | 8 (1) | ||
It is fun to receive Long COVID-19 self-management information from this CRM-based messaging system | 215 (66.0%) | 4 (1) | ||
I enjoy receiving Long COVID-19 self-management information from this CRM-based messaging system | 242 (74.2%) | 4 (1) | ||
