Table 8 Quality objective planning.

From: Optimization strategies for elderly hearing aid user satisfaction based on the Kano QFD integrated model and FAD theory

User demand elements

Demand

Competitive evaluation

Current value (Qa)

Planning

quality objectives (Qb)

type

Product A

Product B

Product C

C11

M

4

3

3

3

4

C12

O

2

1

3

2

4

C13

A

3

2

3

3

4

C14

M

2

2

3

2

3

C21

O

1

2

2

2

3

C22

A

2

3

3

3

3

C31

O

4

2

5

4

5

C32

M

2

1

3

2

3

C33

A

2

3

2

2

4

C34

A

2

2

3

2

3

C42

A

2

2

5

3

4

C51

A

3

4

1

3

3

C53

O

2

3

2

2

3