Table 2 The score situation of NCCCS and CAI (N = 1977).

From: The relationship between caring ability and communication competence among nursing staff in Chinese tertiary hospitals: A cross-sectional and analytical study

Variables

Categories (Items)

Possible Range

Min-Max

Sum score

(Mean ± SD)

Mean score

(Mean ± SD)

Cronbach’s Alpha

NCCCS

Communication competency in difficult clinical scenes

19 ~ 95

47 ~ 95

84.09 ± 11.35

4.43 ± 0.60

0.986

Emotional perception competency

9 ~ 45

20 ~ 45

40.31 ± 5.31

4.48 ± 0.60

0.990

Emotional support competency

6 ~ 30

14 ~ 30

26.66 ± 3.69

4.44 ± 0.62

0.974

Basic language communication competency

11 ~ 55

25 ~ 55

49.29 ± 6.16

4.48 ± 0.56

0.964

Basic non-language communication competency

7 ~ 35

15 ~ 35

31.52 ± 3.96

4.50 ± 0.57

0.966

Team communication competency

6 ~ 30

14 ~ 30

27.48 ± 3.27

4.58 ± 0.55

0.971

Total score

58 ~ 290

147 ~ 290

259.35 ± 32.53

4.47 ± 0.56

0.995

CAI

Knowing

14 ~ 98

15 ~ 98

82.74 ± 11.89

5.91 ± 0.85

0.910

Courage

13 ~ 91

13 ~ 91

48.52 ± 17.81

3.73 ± 1.37

0.922

Patience

10 ~ 70

11 ~ 70

60.94 ± 7.53

6.09 ± 0.75

0.846

Total score

37 ~ 259

112 ~ 253

192.21 ± 22.23

5.19 ± 0.60

0.856

  1. Abbreviations: min, minimum score; max, maximum score; SD, standard deviation; NCCCS, Nurses’ clinic communication competency scale; CAI, Caring ability inventory.