Table 4 Constructs and their responding measures.

From: Understanding the mediating effect of switching costs on service value, quality, satisfaction, and loyalty

Constructs

Items

Loading

Cronbach’s alpha

Rho_A

Composite reliability (CR)

Average variance extracted (AVE)

Service Quality (SQ)

SQ1

0.781

0.866

0.875

0.896

0.596

SQ2

0.775

SQ3

0.769

SQ4

0.812

SQ5

0.757

SQ6

0.735

Service Value (SV)

SV1

0.809

0.820

0.821

0.881

0.650

SV2

0.785

SV3

0.810

SV4

0.820

Customer Satisfaction (CS)

CS2

0.823

0.856

0.864

0.896

0.633

CS3

0.814

CS4

0.747

CS5

0.817

CS6

0.774

Procedural Switching Costs (PSC)

PSC1

0.905

0.732

0.743

0.881

0.788

PSC2

0.869

Financial Switching Costs (FSC)

FSC1

0.905

0.751

0.755

0.889

0.800

FSC2

0.884

Relational Switching Costs (RSC)

RSC1

0.854

0.778

0.897

0.896

0.811

RSC2

0.945

Customer Loyalty (CL)

CL1

0.714

0.833

0.846

0.883

0.605

CL2

0.853

CL4

0.748

CL5

0.884

CL6

0.668

  1. Source: Authors’ calculation.
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