Table 6 Hypothesis testing results.

From: Understanding the mediating effect of switching costs on service value, quality, satisfaction, and loyalty

 

Estimate

Standard deviation

Observed T-Statistics

Bias

Confidence intervals (2.5%)

Confidence intervals (97.5%)

P Values

Results

H1a: SQ - > SV

0.189

0.057

3.327

0.011

0.071

0.289

0.001

Supported

H1b: SQ - > CS

0.068

0.054

1.266

0.004

−0.049

0.165

0.206

Not Supported

H2a: SV - > CS

0.533

0.051

10.381

0.002

0.419

0.623

0.000

Supported

H2b: SV - > CL

0.134

0.041

3.297

−0.002

0.058

0.218

0.001

Supported

H2c: SV - > RSC

−0.029

0.067

0.434

0.001

−0.156

0.106

0.664

Not Supported

H2d: SV - > FSC

0.183

0.058

3.154

0.002

0.067

0.296

0.002

Supported

H2e: SV - > PSC

0.209

0.060

3.460

0.000

0.084

0.321

0.001

Supported

H3a: CS - > CL

0.331

0.048

6.887

−0.003

0.240

0.428

0.000

Supported

H3b: CS - > RSC

0.194

0.071

2.720

0.004

0.038

0.321

0.007

Supported

H3c: CS - > FSC

0.390

0.061

6.362

−0.001

0.267

0.506

0.000

Supported

H3d: CS - > PSC

0.391

0.058

6.700

0.000

0.271

0.497

0.000

Supported

H5: FSC - > CL

0.158

0.045

3.531

0.000

0.072

0.244

0.000

Supported

H4: PSC - > CL

0.445

0.055

8.137

0.003

0.329

0.545

0.000

Supported

H6: RSC - > CL

0.090

0.029

3.088

0.000

0.031

0.144

0.002

Supported

  1. Source: Authors’ calculation.