Table 3 Marginal effects of manager responses.
ThankYout−1 | APOLOGYt−1 | PersonalScalet−1 × ThankYout−1 | PersonalScalet−1 × APOLOGYt−1 | ResponseLengtht−1 × ThankYout−1 | ResponseLengtht−1 × APOLOGYt−1 | |
|---|---|---|---|---|---|---|
Satisfaction Model | ||||||
Pr(s = 1) | 0.000 (0.000) | 0.000 (0.001) | 0.000 (0.000) | −0.000 (0.000) | 0.001 (0.008) | −0.000 (0.000) |
Pr(s = 2) | 0.000 (0.000) | 0.000 (0.001) | 0.000 (0.000) | −0.000 (0.000) | 0.001 (0.003) | −0.000 (0.000) |
Pr(s = 3) | 0.000 (0.000) | 0.001 (0.002) | 0.000 (0.000) | −0.000 (0.000) | 0.002 (0.007) | −0.000 (0.000) |
Pr(s = 4) | 0.000 (0.000) | 0.003 (0.006) | 0.000 (0.001) | −0.000 (0.000) | 0.004 (0.014) | −0.000 (0.001) |
Pr(s = 5) | 0.000 (0.000) | 0.003 (0.005) | 0.001 (0.001) | −0.001 (0.000) | 0.004 (0.011) | −0.001 (0.001) |
Pr(s = 6) | −0.000 (0.001) | 0.007 (0.010) | 0.001 (0.002) | −0.001 (0.001) | 0.007 (0.017) | −0.002 (0.001) |
Pr(s = 7) | −0.000 (0.003) | 0.022 (0.027) | 0.005 (0.008) | −0.007 (0.003) | 0.018 (0.040) | −0.008 (0.005) |
Pr(s = 8) | −0.002 (0.016) | 0.070 (0.073) | 0.018 (0.033) | −0.041 (0.012) | 0.041 (0.098) | −0.052 (0.020) |
Pr(s = 9) | −0.012 (0.036) | 0.073 (0.071) | 0.023 (0.059) | −0.140 (0.051) | 0.001 (0.124) | −0.211 (0.047) |
Pr(s = 10) | 0.015 (0.055) | −0.179 (0.178) | −0.048 (0.102) | 0.191 (0.059) | −0.080 (0.276) | 0.273 (0.068) |
Posting Model | ||||||
Pr(post = 1) | 0.127 (0.025) | 0.044 (0.069) | −0.037 (0.044) | −0.044 (0.058) | −0.149 (0.152) | −0.085 (0.197) |
