Table 2 The test results of reliability and validity.
Construct | Items | Mean | St. dev. | Factor loading | Cronbach’s Alpha | CR | AVE |
|---|---|---|---|---|---|---|---|
Perceived usefulness | PUS1 | 4.895 | 1.239 | 0.884 | 0.895 | 0.934 | 0.826 |
PUS2 | 4.609 | 1.355 | 0.934 | ||||
PUS3 | 4.403 | 1.347 | 0.908 | ||||
Perceived ease of use | PEU1 | 4.031 | 1.400 | 0.824 | 0.780 | 0.871 | 0.693 |
PEU2 | 4.473 | 1.420 | 0.805 | ||||
PEU3 | 4.810 | 1.323 | 0.867 | ||||
Perceived enjoyment | PEN1 | 3.702 | 1.530 | 0.926 | 0.927 | 0.954 | 0.873 |
PEN2 | 3.705 | 1.449 | 0.953 | ||||
PEN3 | 3.953 | 1.549 | 0.924 | ||||
Customization | CST1 | 4.469 | 1.242 | 0.885 | 0.868 | 0.919 | 0.791 |
CST2 | 4.236 | 1.310 | 0.904 | ||||
CST3 | 4.578 | 1.225 | 0.879 | ||||
Loneliness in COVID-19 | LOC1 | 5.267 | 1.333 | 0.831 | 0.783 | 0.863 | 0.678 |
LOC2 | 4.147 | 1.588 | 0.825 | ||||
LOC3 | 4.008 | 1.560 | 0.813 | ||||
Optimism | OPT1 | 4.829 | 1.202 | 0.907 | 0.901 | 0.938 | 0.834 |
OPT2 | 5.054 | 1.136 | 0.918 | ||||
OPT3 | 4.853 | 1.205 | 0.916 | ||||
System quality | SYQ1 | 4.337 | 1.263 | 0.915 | 0.927 | 0.953 | 0.872 |
SYQ2 | 4.380 | 1.224 | 0.946 | ||||
SYQ3 | 4.372 | 1.242 | 0.941 | ||||
Information quality | INQ1 | 4.380 | 1.333 | 0.895 | 0.879 | 0.925 | 0.803 |
INQ2 | 4.562 | 1.197 | 0.897 | ||||
INQ3 | 4.512 | 1.192 | 0.896 | ||||
Service quality | SEQ1 | 4.062 | 1.228 | 0.867 | 0.819 | 0.892 | 0.733 |
SEQ2 | 4.566 | 1.109 | 0.797 | ||||
SEQ3 | 4.240 | 1.212 | 0.902 | ||||
Satisfaction | SAT1 | 4.779 | 1.236 | 0.874 | 0.800 | 0.878 | 0.707 |
SAT2 | 4.550 | 1.134 | 0.756 | ||||
SAT3 | 4.612 | 1.193 | 0.886 | ||||
Continuance intention | COI1 | 4.891 | 1.196 | 0.940 | 0.916 | 0.947 | 0.857 |
COI2 | 4.682 | 1.291 | 0.896 | ||||
COI3 | 4.845 | 1.239 | 0.941 |
