Table 5 Results of hypothesis testing.
H | Cause | Effect | Coefficient | t-value | Hypothesis |
|---|---|---|---|---|---|
H1 | Perceived usefulness | Continuance intention | 0.307 | 3.932 | Supported |
H2a | Perceived ease of use | Continuance intention | 0.031 | 0.428 | Not supported |
H2b | Perceived ease of use | Perceived usefulness | 0.712 | 20.968 | Supported |
H2c | Perceived ease of use | Perceived enjoyment | 0.497 | 9.091 | Supported |
H3 | Perceived enjoyment | Continuance intention | −0.009 | 0.178 | Not supported |
H4 | Customization | Continuance intention | 0.216 | 3.327 | Supported |
H5 | Loneliness in COVID-19 | Continuance intention | 0.092 | 2.104 | Supported |
H6 | Optimism | Continuance intention | 0.193 | 2.773 | Supported |
H7 | System quality | Satisfaction | 0.384 | 4.960 | Supported |
H8 | Information quality | Satisfaction | 0.067 | 0.852 | Not supported |
H9 | Service quality | Satisfaction | 0.293 | 3.902 | Supported |
H10 | Satisfaction | Continuance intention | 0.170 | 3.168 | Supported |
