Fig. 2: Distribution changes in departmental responses per year.
From: The reduction of effective feedback reception due to negative emotions in appeals
Suggestion pertains to the department’s handling opinions regarding appeals. No suggestions implies the absence of explicit handling recommendations or actions (which may merely consist of verbal reassurance), whereas Suggestions denotes the provision of specific handling recommendations (such as Fines or Production suspension). Time refers to the appeal processing time, with More than one week indicating a processing time exceeding 1 week, and one week indicating a processing time of 1 week or less. Evaluation represents the evaluation of the final handling results, where Unsatisfactory signifies a case of inadequate handling, and Satisfactory indicates that the handling result is above satisfaction.
