Table 3 Social rating scales.
From: A comprehensive framework for understanding microfinance performance evaluation methods
MicroFinanza Rating | MicroRate | M-CRIL | Inclusion [social ratings] | |
|---|---|---|---|---|
Commercial name | Social rating | Social rating | Social rating | Social performance & impact rating |
Covered areas (relative weight between parentheses, if available) | Social performance management system (28%) Client protection and social responsibility (27%) Outreach (25%) Quality of the service (20%) | Definition and monitoring of social objectives Board, senior management, and staff commitment Product design and adequacy Social responsibility to the client Social responsibility to employees Responsible finances | Client protection Mission, governance, and strategy Operations alignment Depth of outreach, client feedback, and awareness | Social mission (15%) Governance (19%) Beneficiary focus (20%) Social outcome or impact (12%) Organization (11%) Environmental concerns (7%) Financial sustainability (16%) |
Rating scale levels (grades between parentheses) | Excellent (SAA) Good (SA) Adequate (SBB) Moderate (SB) Weak (SC) Poor (SD) | First class (5 stars) Excellent (4 stars) Good (3 stars) Moderate (2 stars) Lack of social performance or, if any, it is weak (1 star) | Strong social commitment, excellent systems, evidence for strong and comprehensive adherence to social mission and values (∑α + ) Strong social commitment, very good systems, evidence for good adherence to social mission and values (∑α) Strong social commitment, good systems, evidence for good adherence to social mission and values (∑α-) Good social commitment, reasonable systems, evidence for reasonable adherence to social mission and values (∑β + ) Good social commitment, moderate systems, evidence of partial adherence to social mission and values. Many aspects of social performance need to be institutionalized (∑β) Weak social commitment, weak systems, evidence of partial adherence to social mission and values (∑β-) Weak social commitment, weak systems, no evidence reflecting social mission or values (∑γ + ) Very weak social commitment, very weak systems, no evidence reflecting social mission or values (∑γ) | Excellent (78–100) Good (65–77) Adequate (50–64) Weak (30–49) Poor (0–29) |
