Table 1 Count of mentions of key challenges that may hinder compliance or trust in emergency services, according to the response we collected.
From: Taking a leap of faith: insights from UK first responders on instantaneous trust
Keyword categories | Frequency of occurrence |
|---|---|
accent, authority, bespoke, complacency, directly, help, frustrated, government image, inconvenience, inference, physiological, system training | 1 |
poor communication skills | 2 |
PPE | 2 |
crowds/large groups/larger | 3 |
trust/lack of trust/truth | 3 |
resources, time, volunteer | 3 |
cultures, diversity | 4 |
language | 4 |
conflict, conspiracy, counter-intuitive, evidence, resistance | 5 |
fear, panic, scaring, suspicion | 6 |
communication, attitude, professionalism, tone, info quantity and quality, social media | 7 |
conflicting information, confusion, mentally ill, confused or intoxicated, misunderstandings, unclear | 7 |
information, lack of info, perceive, reason, too much detail, why | 8 |
