Table 5 Results of non-parametric tests.

From: Measuring customer-perceived service quality in the ride-hailing industry: a generic approach for the development and validation of a multidimensional scale

Variable

Chi-Square for Kruskal-Wallis test

Z for Mann-Whitney test

Mean rank

Gender

Female

/

−2.537*

708.02

Male

762.07

Age

<25

32.519***

/

748.31

25-40

742.39

41-55

723.93

>55

687.54

Occupation

Students

34.055***

/

675.83

Private company workers

688.15

Government and public institution employees

825.99

Freelance workers

745.02

Monthly household income

<￥10,000

28.278***

/

639.84

￥10,000–￥20,000

750.06

￥20,001–￥50,000

793.36

>￥50,000

748.72

Private car ownership

No

/

−3.997***

789.53

Yes

700.99

  1. Bolded: group with the lowest mean rank. ***: significant at the 0.001 level. **: significant at the 0.01 level. *: significant at the 0.05 level. /: not applicable.
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