Table 6 EFA results.
Item | Component | ||
|---|---|---|---|
Factor 1 (Service) | Factor 2 (Integrity) | Factor 3 (Efficiency) | |
Driving security (S01) | 0.755 | −0.031 | 0.152 |
Deviation (S02) | 0.009 | 0.722 | 0.012 |
Ride-hailing difficulty (S03) | 0.765 | 0.089 | 0.091 |
Response time (S04) | 0.173 | 0.036 | 0.865 |
Waiting time (S05) | 0.130 | −0.052 | 0.876 |
Price markup and discrimination (S06) | 0.136 | 0.775 | −0.024 |
Detour (S07) | −0.022 | 0.893 | 0.003 |
Dump or pick up passengers (S08) | −0.147 | 0.852 | −0.015 |
Cleanliness and conditions of facilities (S09) | 0.836 | −0.002 | 0.044 |
Use and configuration of facilities (S10) | 0.828 | −0.092 | 0.100 |
App usage experience (S11) | 0.793 | 0.009 | 0.073 |
Attire and etiquette (S12) | 0.857 | 0.008 | 0.096 |
Eigenvalue | 3.990 | 2.667 | 1.575 |
% of Variance | 33.250 | 22.227 | 13.123 |
