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Last Word in 2008

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  • Probably one of the most frequent, negative comments that patients make about going to the dentist is the noise – usually of the ‘the drill’ – so what can we do to help out? Stephen Hancocks investigates.

    Last Word
  • We probably spend more of our waking hours with our work colleagues than we do with our partners and loved ones, but how much do we really know about them … and how much do they know about us? Stephen Hancocks ponders.

    Last Word
  • What does customer care really mean, asks Stephen Hancocks, and how can we apply it to the practice?

    Last Word
  • What do you wear when you go to the dentist as a patient? What do your patients wear to come to see you and what does that say about your practice? asks Stephen Hancocks.

    Last WordOpen Access

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