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The health of the dental professional part 3: Managing the anxiety of a complaint

BDJ In Practice volume 37, pages 206–208 (2024)Cite this article

If you have not already, you may wish to read the first part of this article which was in last month's issue.1 The first article focussed on a theoretical discussion of anxiety, while this article will focus on a real-life example that faces many of us that work in clinical practice; complaints. This is a composite case study and not based on a real person.

Let us introduce you to Halima. Halima is an associate dentist in her late 20s and has been qualified for three years. She has never received a complaint. One of Halima's colleagues has gone on maternity leave and she has taken over some of her patients. There is one patient in particular that is known to have complained about some of her previous care under the dentist who is now on leave, and the dentist‘s care was investigated at that time by the local NHS area team.

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References

  1. Jones R and Brooks J. The health of the dental professional part 2: Managing anxiety. BDJ In Pract 2024; 37: 167-169.

  2. Dryden W and Branch R. Fundamental of Rational Emotive Behaviour Therapy: A training Handbook. 2nd ed. John Wiley and Sons, 2004.

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Authors and Affiliations

  1. Dentists´ Health Support Trust, London, United Kingdom

    Richard Jones

  2. Northampton, United Kingdom

    Janine Brooks

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  1. Richard Jones
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  2. Janine Brooks
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Correspondence to Richard Jones.

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Jones, R., Brooks, J. The health of the dental professional part 3: Managing the anxiety of a complaint. BDJ In Pract 37, 206–208 (2024). https://doi.org/10.1038/s41404-024-2747-1

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