Fig. 10
From: Intelligent emotion sensing using BERT BiLSTM and generative AI for proactive customer care

The BERT_BiLSTM_Emotion_GenAI model then predicts the emotion. (a) Provided code. (b) Predicted emotional content.
From: Intelligent emotion sensing using BERT BiLSTM and generative AI for proactive customer care

The BERT_BiLSTM_Emotion_GenAI model then predicts the emotion. (a) Provided code. (b) Predicted emotional content.