Table 7 Standardised effects and 95% confidence intervals (CI) of the mediation model.

From: Does dispositional awe promote customer citizenship behaviours? The multiple mediating effects of construal level and social connectedness

 

Model effect

β

SE

p

95% CI

PM

Lower

Upper

DA → RB

The direct effect

0.219

0.086

0.011

0.055

0.388

35.8%

The indirect effect of SC

0.310

0.086

<0.001

0.138

0.474

50.6%

The indirect effect of CL and SC

0.083

0.024

<0.001

0.038

0.134

13.6%

The total indirect effect

0.393

0.109

<0.001

0.174

0.602

64.2%

DA → HB

The direct effect

0.295

0.074

<0.001

0.143

0.438

41.6%

The indirect effect of SC

0.326

0.068

<0.001

0.194

0.460

46.1%

The indirect effect of CL and SC

0.088

0.021

<0.001

0.049

0.132

12.3%

The total indirect effect

0.414

0.085

<0.001

0.244

0.581

58.4%

DA → FB

The direct effect

0.265

0.084

0.002

0.099

0.430

39.6%

The indirect effect of SC

0.319

0.077

<0.001

0.161

0.468

47.6%

The indirect effect of CL and SC

0.086

0.023

<0.001

0.044

0.133

12.8%

The total indirect effect

0.405

0.096

<0.001

0.208

0.589

60.4%

  1. DA dispositional awe, CL construal level, SC social connectedness, RB CCB recommendation behaviour, HB CCB helping behaviour, FB CCB feedback behaviour.