Table 5 Variance inflation factor (VIF) results.
Variable | Coefficient Variance | Uncentered VIF | Centered VIF |
---|---|---|---|
C | 3.357273 | 208.2608 | NA |
Reliability | 0.072502 | 92.90423 | 1.650274 |
Efficiency | 0.322917 | 425.9633 | 1.300681 |
Response | 0.248767 | 326.2460 | 1.231600 |
Empathy | 0.096928 | 124.2495 | 1.421225 |
Online Service Quality | 0.204109 | 262.9965 | 1.569820 |
Complaint | 0.202704 | 263.1684 | 1.480067 |