Fig. 9: Three forms of the Human Support of the “Pauselab EBP for Emotion”.

A Live Q&A with the lead experts; in this picture, the lead experts of the development team were answering the questions that were frequently asked by users. B Real-time Q&A in user communities; in the upper of the picture, one user asked a question in the user community; below the question is the answer from a teaching assistant. C FAQ section embedded in the program; in this picture, the user was searching answers for his questions in the program (“Cannot concentrate during the practice”); below the search box were potentially matching answers provided by the team.