Practice management for the dental team, 7th edition

  • B. L. Finkbeiner &
  • C. A. Finkbeiner
Mosby Elsevier £45.99 9780323065368 | ISBN: 978-0-3230-6536-8

This book is suitable for all members of the dental team, from the dentist to receptionists, hygienists and dental nurses. It is suitable for brand new team members as well as those with more experience. This book will explain to new team members how practice systems should work and will help experienced team members to build on their skills, improving themselves and the success of the practice.

Provides so much invaluable information that can be put into place and help with the success of team members.

Extensive detail.

The book is split into five parts: Dentistry as a business; Communication management; Business office systems; The dental assistant in the workplace; and an appendix. Each chapter is broken down into an outline of what is going to be covered; the learning outcomes for the chapter; practice notes boxes with tips and advice to accompany the subject being taught; text boxes to give procedures a step by step format (these can be incorporated into the practice's system/manual and form part of a new team member's induction); diagrams, pictures and samples to aid learning; key terms and their meanings; mini test questions (these could be used by the principal or practice manager as part of the appraisal system or even part of regular role play within practice meetings); recommended websites where further information or samples can be obtained; and information about registering on Evolve, an online learning system which will provide further information.

Each chapter goes into extensive detail in the area being taught. The authors do not take for granted that the reader fully understands what they are being taught. For example, when discussing telephone systems all the jargon is explained such as what a conference call and an on hold message is, and what call diversions are. Each chapter is completely broken down and explained in a clear and systematic way. Then at the end of each chapter a summary shows how everything interlinks to provide the best system or service to the patient.

This book provides so much invaluable information that can be put into place and help with the success of team members, and also the success of a dental practice, that it should be on the shelf of every dental practice through the UK.