Practice Plan Regional Support Manager, Donna Hall, outlines the key points to consider when setting out to provide an exceptional service to your patients
Although Barry Oulton used the analogy of an airline on his recent Practice Plan Workshop Tour, it struck me that any service industry would have done the trick, as dentistry is as much about the experience patients have at the practice as the treatment. As long as the dentistry is of good quality, what matters most to the patient is how they are made to feel when they visit the practice. It's the patient journey that can set a practice apart from the competition.
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