Table 8 Detailed cross-validation results for STRATEGY 1 and the PolBERT model.

From: Analysis of the retraining strategies for multi-label text message classification in call/contact center systems

k

Training data

Testing data

Accuracy

Emotica

Accuracy

Emotica

[%]

[%]

[%]

[%]

1

99.88

99.27

92.83

75.87

2

99.88

99.42

94.70

80.76

3

99.83

98.98

93.29

77.55

Average

99.86

99.22

93.61

78.06

SD

0.02

0.18

0.80

2.03

  1. Significant values are in bold.
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