Table 9 Detailed cross-validation results for STRATEGY 2 and the PolBERT model.

From: Analysis of the retraining strategies for multi-label text message classification in call/contact center systems

k

Training data

Testing data

Accuracy

Emotica

Accuracy

Emotica

[%]

[%]

[%]

[%]

1

99.56

97.52

92.25

74.13

2

99.73

98.54

92.08

73.76

3

99.56

97.82

93.20

77.26

Average

99.62

97.96

92.51

75.05

SD

0.08

0.43

0.49

1.57

  1. Significant values are in bold.
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