Table 6 Performance metrics for balanced dataset using ratio based data balancing approach with 80:20 ratio.

From: Enhancing customer retention in telecom industry with machine learning driven churn prediction

 

Perceptron

MLP Classifier

Naïve Bayes

Logistic Regression

KNN

Decision Tree

Gradient Boosting

XG-Boosting

Accuracy

17.52

85.52

82.80

84.08

84.88

80.88

85.20

89.28

Precision

15.73

65.21

44.38

35.71

53.94

40.98

78.86

72.59

Recall

98.46

15.38

40.51

2.56

21.02

51.28

49.74

50.25

F1-Score

27.13

24.89

42.35

4.78

30.25

45.55

61.00

59.39