Table 2 Construct reliability and validity.
Factors | Factor loading | Cronbach’s α | Composite reliability | AVE |
|---|---|---|---|---|
(S) connected experience | ||||
Intangible elements of a caring environment (IE) | 0.722 | 0.822 | 0.537 | |
IE1 | 0.682 | |||
IE2 | 0.668 | |||
IE3 | 0.795 | |||
IE4 | 0.778 | |||
Tangible elements of a caring environment (TE) | 0.872 | 0.939 | 0.886 | |
TE1 | 0.931 | |||
TE2 | 0.951 | |||
Host-guest interaction (HI) | 0.864 | 0.907 | 0.710 | |
HI1 | 0.852 | |||
HI2 | 0.797 | |||
HI3 | 0.874 | |||
HI4 | 0.844 | |||
(O) emotions | ||||
Cognitive response (CR) | ||||
Facility cognition (CR1) | 0.710 | 0.822 | 0.607 | |
CR11 | 0.713 | |||
CR12 | 0.767 | |||
CR13 | 0.852 | |||
Service cognition (CR2) | 0.732 | 0.841 | 0.638 | |
CR21 | 0.743 | |||
CR22 | 0.788 | |||
CR23 | 0.861 | |||
Overall cognition (CR3) | 0.783 | 0.868 | 0.688 | |
CR31 | 0.802 | |||
CR32 | 0.794 | |||
CR33 | 0.888 | |||
Comparative cognition (CR4) | 0.735 | 0.883 | 0.790 | |
CR41 | 0.901 | |||
CR42 | 0.877 | |||
Enjoyment (EN) | 0.737 | 0.851 | 0.656 | |
EN1 | 0.797 | |||
EN2 | 0.819 | |||
EN3 | 0.814 | |||
Emotional involvement (EI) | 0.723 | 0.831 | 0.557 | |
EI1 | 0.836 | |||
EI2 | 0.645 | |||
EI3 | 0.769 | |||
EI4 | 0.833 | |||
(R) loyalty | ||||
Attitudinal loyalty (LO1) | 0.744 | 0.856 | 0.600 | |
LO11 | 0.651 | |||
LO12 | 0.897 | |||
LO13 | 0.827 | |||
Behavioral loyalty (LO2) | 0.726 | 0.845 | 0.647 | |
LO21 | 0.717 | |||
LO22 | 0.813 | |||
LO23 | 0.874 | |||