Table 9 Requirement analysis results for service items using different methods.

Service content	Importance	\(\beta_{j}^{pos}\)	\(\beta_{j}^{neg}\)	Ratio model	Candy model	Normal method	BW method
A1	4.2838	0.0225	0.0231	O	M	O	O
A2	4.1811	0.0221	0.0224	O	O	I	O
A3	3.6973	0.0203	0.0202	I	I	I	I
A4	4.3919	0.0227	0.0238	O	M	O	O
A5	4.5946	0.0234	0.0249	O	C	O	O
A6	4.6541	0.0232	0.0246	O	C	O	O
A7	3.2730	0.0182	0.0186	I	I	I	I
A8	4.2324	0.0222	0.0226	O	O	I	O
A9	3.7946	0.0206	0.0210	I	O	I	I
A10	4.2162	0.0223	0.0221	O	O	I	A
A11	3.0027	0.0179	0.0182	I	I	I	I
B1	4.6405	0.0236	0.0247	O	C	O	O
B2	4.2135	0.0225	0.0223	O	O	I	O
B3	3.8297	0.0218	0.0214	A	O	I	I
B4	3.5703	0.0217	0.0210	I	O	I	I
B5	4.2000	0.0226	0.0239	O	M	O	O
B6	4.0622	0.0218	0.0221	O	O	I	M
C1	4.1000	0.0216	0.0211	I	O	I	I
C2	3.6054	0.0201	0.0200	I	I	I	I
C3	4.6081	0.0232	0.0246	O	C	O	O
C4	4.2054	0.0217	0.0223	M	O	I	M
C5	3.6676	0.0213	0.0204	I	A	I	I
C6	3.7811	0.0212	0.0222	M	O	I	I
C7	4.3405	0.0229	0.0236	O	M	I	I
C8	4.0027	0.0213	0.0217	I	O	I	I
C9	4.0973	0.0221	0.0226	O	O	I	O
C10	3.9568	0.0220	0.0213	A	O	I	A
C11	3.9649	0.0214	0.0218	M	O	I	I
D1	3.9432	0.0225	0.0209	A	O	I	A
D2	4.4676	0.0229	0.0225	O	A	O	O
D3	4.1189	0.0223	0.0226	O	O	O	O
D4	4.6541	0.0234	0.0237	O	C	O	O
D5	4.4486	0.0225	0.0230	O	M	O	O
D6	4.1270	0.0218	0.0217	A	O	I	M
D7	4.3892	0.0222	0.0231	O	M	O	O
D8	4.2703	0.0217	0.0226	M	O	I	M
D9	4.3865	0.0226	0.0230	O	M	O	O
D10	4.2459	0.0218	0.0224	O	O	I	M
E1	4.3757	0.0226	0.0207	A	O	I	O
E2	4.1351	0.0218	0.0204	A	A	I	I
E3	3.3919	0.0197	0.0179	I	I	I	I
E4	3.5784	0.0199	0.0184	I	I	I	I
E5	3.8595	0.0211	0.0194	I	A	I	I
E6	3.8297	0.0204	0.0196	I	I	I	I
E7	3.9622	0.0214	0.0202	I	A	I	I
E8	3.9514	0.0213	0.0196	I	A	I	I

Quick links

Search