Table 9 Descriptive results of the SERVQUAL evaluation.
From: Effectiveness of 3D printed custom assistive devices in the school environment
Mean | Median | Standard deviation | Minimum | Maximum | |
|---|---|---|---|---|---|
Tangibles | 5.62 | 5.20 | 1.006 | 4.40 | 7.00 |
Reliability | 5.67 | 5.40 | 0.796 | 5.00 | 7.00 |
Responsibility | 6.47 | 6.60 | 0.539 | 5.60 | 7.00 |
Security | 6.09 | 6.00 | 0.615 | 5.50 | 7.00 |
Empathy | 6.25 | 6.20 | 0.658 | 5.40 | 7.00 |
Functional Quality | 6.20 | 6.20 | 0.465 | 5.40 | 7.00 |
Perceived Value | 6.00 | 6.00 | 0.876 | 4.00 | 7.00 |
Efficiency | 6.09 | 6.00 | 0.625 | 5.25 | 7.00 |
