Table 1 Comparison of sentiment analysis models on user reviews.

Samanmali et al.⁵⁷

Google Play App Reviews of 15 popular Apps

Logistic Regression, Naïve Bayes, SVM

\(\sim\) 92.75%

96.3%

LSTM outperformed ANN and SVM with the highest accuracy

González et al.⁵⁸

IMDB movie reviews

BERT, Logistic Regression, SVM, Naïve Bayes

93.87%

Not provided

BERT outperformed all models

Eser & Sahin⁵⁹

Spotify App Reviews (Google Play Store)

BERT, DistilBERT, RoBERTa, XLM-RoBERTa

71.68 (DistilBERT)

69.24 (XLM-RoBERTa)

DistilBERT achieved highest accuracy; XLM-RoBERTa had best F1 score

Perikos & Diamantopoulos⁶⁰

Naver Dataset

RoBERTa, DistilBERT, XLNet

RoBERTa-large (97.62%)

RoBERTa-large (94.77%)

RoBERTa-large outperformed other models, showing superior accuracy and F1 score