Table 8 Performance evaluation comparison of the proposed model with other state-of-the-art models.

From: A machine learning based empathy mapping framework for enhancing user experience through app review analysis

Classifier

F1-score (%)

Accuracy (%)

Support vector machine (SVM)

83.0

84.1

Naïve Bayes (NB)

77.1

78.2

Long short-term memory (LSTM)

89.0

90.0

BERT-small

81.0

81.61

Standard BERT-base

92.59

92.58

RoBERTa-base

90.60

90.0

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