Table 5 Path analysis.
Paths | Effect size | p-value | Boot 95% CI | Result |
|---|---|---|---|---|
Direct effect | ||||
Emotional labour → Exhaustion | 0.414 | 0.000 | Supported | |
Emotional labour → Disengagement | 0.302 | 0.003 | Supported | |
Emotional labour → Empathetic concern | 0.286 | 0.010 | Supported | |
Empathetic concern → Exhaustion | 0.313 | 0.000 | Supported | |
Empathetic concern → Disengagement | 0.07 | 0.081 | Not Supported | |
Mediating effect | ||||
Emotional labour → Empathetic concern → Exhaustion | 0.090 | 0.03–0.125 | Mediation supported | |
Emotional labour → Empathetic concern → Disengagement | 0.020 | −0.010−0.060 | Mediation not supported | |
Moderating effect | ||||
Emotional Labour × Gender → Exhaustion | 0.133 | 0.035–0.225 | Moderation supported | |
Emotional Labour × Gender → Disengagement | 0.049 | −0.013−0.127 | Moderation not supported |
