Table 3 Fornell-Larcker Criterion.
Constructs | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 |
|---|---|---|---|---|---|---|---|---|---|---|---|
1. Ambience | 0.922 | ||||||||||
2. Assurance | 0.313 | 0.902 | |||||||||
3. Design | 0.688 | 0.324 | 0.889 | ||||||||
4. Empathy | 0.173 | 0.76 | 0.222 | 0.882 | |||||||
5. Equipment | 0.61 | 0.256 | 0.741 | 0.15 | 0.908 | ||||||
6. Hygiene | 0.531 | 0.234 | 0.698 | 0.174 | 0.558 | 0.923 | |||||
7. Intention to Stay | 0.409 | 0.538 | 0.488 | 0.404 | 0.416 | 0.377 | 0.907 | ||||
8. Reliability | 0.246 | 0.715 | 0.239 | 0.64 | 0.201 | 0.189 | 0.422 | 0.906 | |||
9. Responsiveness | 0.195 | 0.23 | 0.263 | 0.164 | 0.223 | 0.204 | 0.222 | 0.188 | 0.908 | ||
10. Space | 0.649 | 0.267 | 0.656 | 0.173 | 0.658 | 0.638 | 0.398 | 0.175 | 0.283 | 0.915 | |
11. Tangibility | 0.16 | 0.247 | 0.277 | 0.187 | 0.237 | 0.239 | 0.265 | 0.224 | 0.672 | 0.25 | 0.882 |