Table 3 Themes from semi-structured interviews with representative quotations.
Theme | Description | Representative quotation (anonymized) |
|---|---|---|
Personnel imbalance | Limited medical background among duty officers leads to handling gaps | Sometimes, non-medical staff are unsure how to respond in emergencies—patients can not wait for managers to call a doctor (clinical staff, interview 3) |
Communication inefficiency | Cross-department coordination was delayed due to unclear liaisons | When a power outage happened in the embryo lab, it took hours to reach the right department leader (duty officer, interview 7) |
Manual records | Paper logs slowed information sharing and follow-up | By the time reports are written, critical details are often lost. A digital log would save time (administrator, interview 10) |
Training needs | Lack of standardized training undermines confidence and response | We need more case-based drills; many staff do not know what to do beyond calling superiors (nursing leader, interview 12) |
Improvement strategies | Suggestions for system modernization | An online duty dashboard linking all departments could prevent miscommunication and delays (hospital leader, interview 14) |
