Fig. 7
From: Management at the service of research: ReOmicS, a quality management system for omics sciences
Customer satisfaction. A qualitative measure of the customer satisfaction was evaluated analyzing the results obtained from the two surveys: the first one dedicated to all customers/collaborators about perceived quality (a) and the second to customers/collaborators who worked with MoBiLab in both three-year periods before and after the introduction of the QMS (b)
