Table 5 Top 10 topics with a weighted positive score.

From: Analyzing the past, improving the future: a multiscale opinion tracking model for optimizing business performance

Topic

Compound sentiment score

Service delivery

0.4711

Proactive solution

0.4588

Management team

0.427

Innovative solution

0.3182

Follow-up status

0.2406

Delivery team

0.2263

Customer service

0.2011

Strategic plan

0.1779

Business goal

0.0911

Action plan

0.0313

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