Table 4 Assessment of multigroup moderating effect.

Moderation test for performance risk^a
Paths	Low-performance risk		High-performance risk		Baseline model	Nested model
Paths	β	t-values	β	t-values	Baseline model	Nested model
SATS → CI	0.860	12.367**	0.915	8.676**	χ²(1216) = 2298.945	χ²(1217) = 2301.532
Chi-square difference test
Δχ²(1) = 2.587, p > 0.05 (H15i: Not supported)
Moderation test for social risk^b
Paths	Low social risk		High social risk		Baseline model	Nested model
Paths	β	t-values	β	t-values	Baseline model	Nested model
SATS → CI	1.098	11.152**	0.921	11.331**	χ²(1216) = 2367.835	χ²(1217) = 2369.789
Chi-square difference test:
Δχ²(1) = 1.954, p > 0.05 (H16i: Not supported)
Moderation test for reciprocity^c
Paths	Low reciprocity		High reciprocity		Baseline model	Nested model
Paths	β	t-values	β	t-values	Baseline model	Nested model
SATS → CI	1.129	9.699**	0.792	8.259**	χ²(1216) = 2267.495	χ²(1217) = 2272.574
Chi-square difference test
Δχ²(1) = 5.079, p > 0.05 (H17i: Supported)

^aGoodness-of fit indices of the baseline model: χ² = 2298.945, df = 1216, p < 0.01, χ²/df = 1.891, TLI = 0.884, IFI = 0.896, CFI = 0.894, RMSEA = 0.046.
SATS satisfaction, CI continuance intention.
**p < 0.01.
^bGoodness-of fit indices of the baseline model: χ² = 2367.835, df = 1216, p < 0.01, χ²/df = 1.947, TLI = 0.877, IFI = 0.889, CFI = 0.888, RMSEA = 0.048.
SATS satisfaction, CI continuance Intention.
**p < 0.01.
^cGoodness-of fit indices of the baseline model: χ² = 2267.495, df = 1216, p < 0.01, χ²/df = 1.865, TLI = 0.863, IFI = 0.877, CFI = 0.875, RMSEA = 0.046.
SATS satisfaction, CI continuance intention.
**p < 0.01.

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